Cancellation policy

Last updated: September 13, 2026

The short version: Besides buying a bag outright, the only purchase option we offer is a subscription. You're not locked into anything — skip a delivery, pause, or cancel whenever you like, yourself, from the "Manage your subscription" link in your subscription emails. To switch coffee, size, or frequency, just email us and we'll change it.

What we offer

Subscribe and save is available on our coffees, in the 10 oz and 2 lb sizes:

Deliver every month — 10% off each delivery
Deliver every week — 25% off each delivery

We don't offer pre-orders or "try before you buy."

How billing works

You pay for your first delivery at checkout. After that, each delivery is charged automatically to your saved payment method, at the subscription price, on its billing date — before that delivery is roasted and shipped. The charge creates the order for that delivery. Your payment details are stored securely by Shopify; we never see your full card number.

If a payment fails, Shopify retries it. If it still can't go through, that delivery won't be sent until your payment method is updated.

Subscription bags are held back to rest before they ship, so a delivery may arrive later than the roast-week estimate in our Shipping Policy. Everything else there — where we ship, carriers, tracking, and lost or damaged packages — applies to subscription deliveries too.

Changing, skipping, or canceling

Use the Manage your subscription link in your subscription emails. You can also get there from your order history: sign in with the email you checked out with (on unlistedcoffee.com, that's Account → Order history) and open Subscriptions. From there you can:

Skip an upcoming delivery
Pause your subscription, and resume it whenever you're ready
Cancel your subscription — billing and deliveries stop right away
Update your payment method or shipping address

To switch coffee, size, or delivery frequency, email support@unlistedcoffee.com and we'll make the change for you.

There's no minimum number of deliveries and no cancellation fee. Skipping, pausing, or canceling applies to deliveries that haven't been charged yet. If a delivery has already been charged and you want to cancel it, email us as soon as you can — if it hasn't been roasted or shipped yet, we'll do our best to cancel and refund it. Once it's on its way, our Refund Policy applies.

When a coffee sells out

We buy small lots and roast through them, so the coffee you subscribed to will eventually run out. We'll email you before anything changes so you can pick what comes next. If you'd rather not think about it, tell us roughly what you like and we'll choose something close.

Returns and refunds for delivered orders

Subscription deliveries are covered by the same Refund Policy as any other order: we can't take back opened coffee, but if a delivery arrives damaged, wrong, or defective, we'll replace or refund it.