Refund policy

Last updated: May 25, 2026

The short version: Coffee is fresh food, so we can't take back opened or used bags. But if your order shows up damaged, wrong, or defective, we'll make it right — a replacement or a refund, your call. Just tell us within 7 days of delivery.

Why coffee is different

We roast in small batches and ship it fresh. Like any perishable food, coffee can't be restocked and resold once it's left us, so opened bags aren't returnable. That's not us being difficult — it's a food-safety thing.

When we'll replace or refund

We'll send a replacement or issue a refund if:

  • your order arrived damaged (crushed bag, leaking, etc.);
  • you received the wrong item; or
  • the coffee is defective (for example, the bag's seal failed or the coffee is past the roast/best-by guidance on arrival).

To help us sort it fast, email team@unlistedcoffee.com within 7 days of delivery with your order number and a photo of the issue.

What we can't take back

  • Opened or used coffee bags (food-safety reasons).
  • Unopened coffee returned simply because you changed your mind or didn't love the flavor. We get it — taste is personal. Tell us what you were hoping for and we'll point you to a better-matched roast next time.
  • Gift cards, and any clearly marked final-sale or clearance items.

How refunds work

Approved refunds go back to your original payment method. Once we approve it, allow 5–10 business days for it to appear, depending on your bank or card issuer. We'll refund the cost of the affected item(s); original shipping is refunded only when the issue was our error.

Changing or canceling an order

Because we roast and pack quickly, there's a short window to change or cancel. Email us as soon as possible at team@unlistedcoffee.com — if your order hasn't been roasted or shipped yet, we'll do our best. Once it's on its way, we'll treat it under the rules above.

Packages lost or stolen in transit

If tracking shows delivered but you can't find it, or a package goes missing in transit, see our Shipping Policy — we'll work with you and the carrier to resolve it.

Subscriptions

We don't currently offer subscriptions. If we add them, this policy will be updated to cover billing and cancellation.

Contact

The fastest way to fix anything is to email team@unlistedcoffee.com with your order number. We're a small team and we read every message.